Consultancy by Clinicians Service

Do you need quick access to short-term support from an experienced practicing clinician in a specific clinical, administrative or managerial area? 

Smart Heath Solutions are here to help!

WHO ARE YOU?

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GENERAL PRACTICE

What we can offer

Clinical and professional consultancy services from our team of highly skilled and experienced clinicians, practicing at the top of their field.   

 Professional review of systems and processes to improve efficiency, optimise income and improve outcomes for both patients and provider. 

Turning/realising good ideas into attractive business cases and service plans for quality improvement. 

How can we help you? 

People

Workforce Analysis: review of skill mix and capacity, to enable optimal planning and delivery within your Practice 

Workforce Development Planning: review of needs, forecasting and gap analysis, to ensure your team is designed for optimal service delivery to meet the needs of your Practice population 

Coaching and supporting leadership skills: Individual and team coaching and leadership development support, to help your people be the best version of themselves 

Facilitation of clinical education: bespoke support for planning and delivery of clinical education and shared learning time to promote effective team working and development 

Clinical Supervision: Review of needs, programme planning and local model development to embed clinical supervision into your Practice 

Process

Business Case Development: turning your good ideas into attractive business cases for new and improved Practice services 

Review of Demand, Capacity and Flow: supporting your team to understand clinical demand and capacity, and develop creative ways to manage patient flow 

Preparation and application support for CQC Registration: supporting your team through the extensive registration process for new services to ensure you are set up for success 

Development of Policies and SOP’s: laying the foundations for operational excellence by providing clear and consistent direction and guidance for your entire Practice 

Clinical Governance Support: support with organisational standards and performance monitoring, quality improvement and assurance, compliance and risk management across your Practice 

Case Study

We provided specialist advice for a surgery with a Diabetes Register of approximately 900 patients in order to create a safer and more effective system for patient care, clinician communication and achievement through the Quality and Outcomes Framework (QoF). 

A complete review and evaluation of the current system was undertaken with an ongoing plan for quality improvement. Included in the full system improvement was: 

  • a review of call and recall systems including a ‘three step, catch all’ safety net for non-attenders 
  • development of a bespoke clinical template, with sections for each individual HCP role incorporating prompts and reminders 
  • embedded links and clinical coding for each stage of proactive care planning and review, facilitating direct reporting for achievement indicators, including QoF and clinical audit 
  • Standard Operating Procedures and user training for clinicians and administrators on the new system  

The project improved workflow, released clinician capacity, improved patient experience and satisfaction alongside increasing income for the Practice.  The recall system was also wholly transferable to other LTC’s for future Practice-led improvements.   

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PRIMARY CARE NETWORK

What we can offer

Clinical and professional consultancy services from our team of highly skilled and experienced clinicians, practicing at the top of their field.   

 Professional review of systems and processes to improve efficiency, optimise income and improve outcomes for both patients and provider. 

Turning/realising good ideas into attractive business cases and service plans for quality improvement. 

How can we help you? 

People

Workforce Analysis: review of skill mix and capacity to enable optimal planning and delivery within your PCN 

Workforce Development Planning: review of needs, forecasting and gap analysis to ensure your team is designed for optimal service delivery to meet the needs of your PCN population 

Coaching and supporting leadership skills: Individual and team coaching and leadership development support to help your people be the best version of themselves 

Facilitation of clinical and professional forums: bespoke support for planning and delivery of clinical education and professional networking forums to promote effective team working and organisational development across your PCN 

Clinical Supervision: Review of needs, programme planning and local model development to embed clinical supervision into your PCN 

Process

Business Case Development: turning your good ideas into attractive business cases for new and improved services 

Review of Demand, Capacity and Flow: supporting your team to understand demands on services, what your system can deliver and develop creative ways to manage patient flow 

Preparation and application support for CQC Registration: supporting your team through the extensive registration process for new services to ensure you are set up for success 

Development of Policies and SOP’s: laying the foundations for operational excellence by providing clear and consistent direction and guidance for your PCN 

Clinical Governance Support: support with organisational standards and performance monitoring, quality improvement and assurance, compliance and risk management across your PCN 

Case Study

We worked with PCN Data Facilitators to identify high intensity users of unplanned care.  Through profiling the cohort of patients identified the team were able to identify care needs incorporating the wider determinants of health and the functions required to support these.  This enabled bespoke workforce modelling to proactively and effectively utilise roles funded through the Additional Roles Reimbursement Scheme (ARRS).   

This work informed provided the data, planning and KPI’s for a detailed business case to implement a new service that would reduce demand for unplanned services and improve patient outcomes. 

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GPPO/FEDERATION

What we can offer

Clinical and professional consultancy services from our team of highly skilled and experienced clinicians, practicing at the top of their field.   

 Professional review of systems and processes to improve efficiency, optimise income and improve outcomes for both patients and provider. 

Turning/realising good ideas into attractive business cases and service plans for quality improvement. 

How can we help you? 

People

Workforce Analysis: review of skill mix and capacity to enable optimal planning and delivery within your GPPO or Federation 

Workforce Development Planning: review of needs, forecasting and gap analysis to ensure your team is designed for optimal service delivery to meet the needs of your wider population 

Coaching and supporting leadership skills: Individual and team coaching and leadership development support to help your people be the best version of themselves 

Facilitation of clinical and professional forums: bespoke support for planning and delivery of clinical education and professional networking forums to promote effective team working and organisational development 

Clinical Supervision: Review of needs, programme planning and local model development to embed clinical supervision into your GPPO or Federation footprint  

Process

Business Case Development: turning your good ideas into attractive business cases for new and improved services 

Review of Demand, Capacity and Flow: supporting your team to understand demands on services, what your systems can deliver and develop creative ways to manage patient flow 

Preparation and application support for CQC Registration: supporting your team through the extensive registration process for new services to ensure you are set up for success 

Development of Policies and SOP’s: laying the foundations for operational excellence by providing clear and consistent direction and guidance for your entire GPPO or Federation 

Clinical Governance Support: support with organisational standards and performance monitoring, quality improvement and assurance, compliance and risk management across your GPPO or Federation 

Case Study

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Integrated Care Board / Integrated Care Partnership

How can we help you? 

People

Workforce Analysis: review of skill mix and capacity within teams and services to enable optimal planning and delivery  

Workforce Development Planning: review of needs, forecasting and gap analysis to ensure your systems are designed for optimal delivery  

Coaching and supporting leadership skills: Individual and team coaching and leadership development support to help your people be the best version of themselves 

Facilitation of clinical and professional forums: bespoke support for planning and delivery of clinical education and professional networking forums to promote effective team working and organisational development 

Clinical Supervision: Review of needs, programme planning and local model development to embed clinical supervision into teams across your organisation 

Process

Business Case Development: turning your good ideas into attractive business cases for new and improved services 

Review of Demand, Capacity and Flow: supporting your team to understand demands on services, what your systems can deliver and develop creative ways to manage patient flow 

Preparation and application support for CQC Registration: supporting your teams through the extensive registration process for new services to ensure you are set up for success 

Development of Policies and SOP’s: laying the foundations for operational excellence by providing clear and consistent direction and guidance within your ICB 

Clinical Governance Support: support with organisational standards and performance monitoring, quality improvement and assurance, compliance and risk management across your ICB

Case Study

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PUBLIC HEALTH

How can we help you? 

People

Workforce Analysis: review of skill mix and capacity within teams and services to enable optimal planning and delivery  

Workforce Development Planning: review of needs, forecasting and gap analysis to ensure your systems are designed for optimal delivery  

Training Needs Analysis: 

 

 

 

Coaching and supporting leadership skills: Individual and team coaching and leadership development support to help your people be the best version of themselves 

Facilitation of clinical and professional forums: bespoke support for planning and delivery of clinical education and professional networking forums to promote effective team working and organisational development 

Clinical Support: Review of needs, programme planning and local model development to embed clinical support into public public health teams and programmes 

Process

Process 

Business Case Development: turning your good ideas into attractive business cases for new and improved services 

Review of Demand, Capacity and Flow: supporting your team to understand demands on services, what your systems can deliver and develop creative ways to manage patient flow 

Audit: xxxxx 

Development of Policies and SOP’s: laying the foundations for operational excellence by providing clear and consistent direction and guidance within your Public Health programmes 

Clinical Governance Support: support with organisational standards and performance monitoring, quality improvement and assurance, compliance and risk management across both commissioned and PH delivered services 

 

Rapid Response 

Rapid mobilisation eg covid 19 

 

Forward planning 

Eg dementia awareness  

Case Study

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WHAT OUR CUSTOMERS SAY

“Joanne Haws is a committed, well informed and passionate Nurse that generously shares her time and dedication to high standards of clinical practice with colleagues. She has helped support a team of nurses through a challenging time and reinvigorated their focus and direction. She has introduced good standards of care through sympathetic policies and procedures. 

Jo’s professionalism is evident in her role within the Strategic committee of the organisation, offering measured feedback and support……”

Director, General Practice Provider Organisation, East of England

“Sarah O’Donnell put together a diabetes template on behalf of our practice in July 2023 of last year. 

Sarah worked diligently and put a lot of time & effort into the creation of this template and as a result CQC were impressed with the template she had created. In addition, one of our Primary care Colleagues who works in the Assist GP team was also impressed by the high standards of the template. Sarah has also assisted the practice with numerous policies, which the practice has incorporated.”

Practice Manager, North West

OUR TEAM

Michaela Nuttall, Founder and Director of Smart Health Solutions

Michaela Nuttall RGN MSc

Director & Founder

Burdett Trust for Nurses

Award Winner

MedAll Exceptional Educator

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Joanne Haws, Clinical Director of Smart Health Solutions

Joanne Haws RN MSc

Clinical Director

Burdett Trust for Nurses

Award Winner

MedAll Exceptional Educator

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Sarah O’Donnell RN BSc(Hons)

PG Cert Adv. Nurse

Independent Prescriber

Clinical Lead

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Una O’Connor RGN MSc

Operations Manager

Burdett Trust for Nurses

Award Winner

MedAll Exceptional Educator

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