Frequently Asked Questions

How do I register for training commissioned by my local Public Health NHS Health Check Commissioner?

If you have received an email or flyer containing training details, click on the link to register via the dedicated booking page for your area. If someone at work has told you about the training, and they no longer have the flyer or email, use the contact form below and we can help you to book.

How do I register when buying training for myself and or others
If you are buying training, each training event has a registration form.

• You can browse and book training here.
• Once completed we will send you an invoice.

If you are buying multiple spaces on training, we would be happy to chat through what would be the best options for you.

How much does training cost?
You will need to check if you work in a borough or region that receives training that is paid for by your local Public Health NHS Health Check Commissioner.

• If you work in an area that has commissioned training, your training is free to access as long as your role is included in the list of who should attend. Please be aware that the commissioner is charged if you DNA, this can be avoided by contacting us to reschedule your training and is easy to do using the contact form below.
• If you do not work in an area that commissions training, training will need to be paid for. Prices are displayed on each event, upcoming training can be viewed here.

How much is training?
You can see training costs listed on events by clicking here.

If you are buying multiple spaces on training, we would be happy to chat through what would be the best options for you.

I am having problems with finding the registration link or with completing the registration form. Can I contact you to register for training?

Yes, we will be happy to help you to complete the registration process, you can reach out by using the contact form below.

I want to register multiple colleagues, is there a quicker way?

You can email us with a list, letting us know what training you would like to register colleagues for, they don’t have to all attend the same date.  We will need attendees names, their email addresses, roles, organisation and borough/region.

I have only just seen the training or I have a change of plans so I can now attend,  can I register at the last minute?

All registrations close once that training event has reached capacity and this will be displayed on the registration form. Unfortunately further registrations can only be accepted at the discretion of the trainer and or commissioner. 

If there are still spaces available close to the training date, late registrations will depend on the training that you are attending.

• Online training: Registrations for full and half day training close 2 days before the event to ensure everyone receives the joining link.
• In-person training: Late bookings can sometimes be accepted if there are spaces available.

You can use the contact form below to see if there are cancellations to accommodate last minute registrations, if you know that you can attend.

Lunch and Learn training: You can register and join at any time if there are spaces available.

What happens after I register

You will receive a confirmation email within one week of registration.

• If your training is online, the email will include the joining instructions.
• If your training is in-person, the email will include the training date, times and venue details along with any additional information that is needed.

Please check your spam box to see if the email has landed there, if you have not received it, use the contact form below and we can resend the information.

You will be sent a reminder email in the week before the training with all the details.

I can no longer attend the training I have booked, can I cancel or reschedule?

We understand that sometimes plans change.

If you need to cancel, please contact us as soon as possible, we can rearrange for you, you can use the contact form below 

Commissioned training: 

• Our training is free for you to attend, paid for by your public health commissioner. If you don’t attend the training you have booked, your commissioner is charged.
• Your public health commissioner is informed of your registration, attendance or DNA. If you do not attend on the day, your public health commissioner will be charged the full price for your training place.

Paid for training:

• We can credit your cost for up to 6 months for rescheduling but unfortunatley, we can not refund if you DNA without notice.

I have registered for online training, how do I access it and what happens on the day?

You should have received an email with the joining link but this sometimes goes into spam instead of the inbox, please check that you have received the link to access the training. If you cannot find the email, please  use the contact form below and we will resend the information.

On the day:

Our training is designed to be fun and interactive:

• Please access on a computer, not a phone.
• If your only way of accessing is from a phone, sadly you will not get the full training experience.
• Cameras and microphones should be enabled as this is a participatory training

I have registered for in-person training, is there anything I need to do?

You will need venue details and event date and times, these are usually included on the flyer, email and webpage. You should have received an email confirming all the details but this sometimes goes into spam instead of the inbox.

• If the commissioner has advised of any parking or transport instructions, they will be included on the email and displayed on the training webpage. 
• If the training includes lunch and or refreshments and you have allergies or any special requirements that we need to know about, please  use the contact form below if you did not inform us during the registration process. 
• If you have any physical or mental health conditions or illnesses that would need accommodations to access training, please use the contact form below if you did not inform us during the registration process so that we can discuss your needs further. 

On the day:

Our training is designed to be fun and interactive:

• We do encourage participation and sharing of experiences.
• There is no dress code, please wear whatever you feel comfortable in.

Does the training count as Continued Professional Development? 

Yes, all of our training can be counted as CPD.

• Our online training is delivered live and counts towards participatory learning, we actively encourage using microphones, cameras, chat and breakout rooms.
• In-person training can be used as parti
• We also offer some on-demand videos that can also be used as CPD.

Will the certifcate display the CPD time?

Yes, your certifcate of attendance will clearly show the duration of training for evidence of CPD.

We are a Royal Society for Public Health Qualifications Approved Centre 

How do I submit evaluation? 

• The trainer will share a link and QR code at the end of the training for attendees to the evaluation form.
• Don’t worry if you miss it, you will receive an email with a clickable link a few days later.
• One reminder will be sent.
• Please check your spam box and if your email has not arrived, use the contact form to request the link.

Why do I need to submit an evaluation?

Your feedback is really important to us and helps to shape future training.

• Rating your learning and confidence lets us know that the training is beneficial.
• Rating the likelihood of using what you have learnt, let’s us know the training is relevant,

Who is my feedback shared with?

• Data shared in the evaluation summary report to your commissioner is anonymous.
• Quotes used on the website, emails, flyers etc are also anonymous but may include your role. 

Will I receive handouts from the training?

• Yes, you will receive a modified copy of the slides.
• Handouts are also included with some training. 

When will I receive the handouts?

• Once you submit feedback, you will see a link to the ‘training resources’ page.
• You will need to use the password provided to access the page.
• Slides and handouts can be downloaded

I have lost the link and password, can I get them again?

• Please use the contact form to request the information.

When will I receive my certificate from the training?

• You will need to submit feedback to get a certificate
• Certificates are sent out within month of receiving your feedback.
• Late submission of feedback will delay your certificate. 
• You may receive your certificate at a different time to colleagues if feedback was sent at different times. 

I submitted feedback but have not received my certificate

• Please check your spam box and if your certificate is not there, use the contact form to let us know.
• Certifcates are sent to the email that you enter, the information is transferred electronically but sometimes typos happen.
• Sometimes the email with your certificate bounces and we are notified it is undeliverable.

My name is spelt wrong on my certifcate, can it be corrected?

• We do ask you to enter your name as you would like it to appear on the certificate as the data is transferred electronically. 
• But yes, we are happy to make amendments and send a new certificate.

What training do you offer?

We provide a range of training courses to support the delivery of the NHS Long-Term Plan.  

Current topics include but are not limited to:

Do you offer bespoke training?

Yes, we do. We understand that every organisation has unique needs and priorities when it comes to training.

We can provide a more extensive Local training package, where we work with you to build a bespoke training programme tailored to your local needs.

Local training can be online or in person, and while it includes the same elements as the National training, we also offer lunch and learn sessions, admin-specific, skills, clinical topics etc in addition to the core offering.

Bespoke local training can be combined with training opportunities on the National Programme to meet local needs.

Who delivers the training?

• Our team of national trainers are also expert practicing clinicians who deliver engaging and impactful health education.
• They combine clinical expertise with communication skills to support health improvement across diverse settings.
• They use interactive methods, real-life stories, and evidence-based health information to make every session engaging and meaningful.

How much does training cost?

Cost is dependent on the number of practices/providers and the scope of the work.

We would recommend a call with Michaela Nuttall, our Director and Training Lead to chat through how we can help you with training delivery. You can do so by completing the training enquiry form and we will be in touch.

How do I commission training?

We would recommend a call with Michaela Nuttall, our Director and Training Lead to chat through how we can help you with training delivery. You can do so by completing the training enquiry form and we will be in touch.

Do you offer administration support for training?

Yes, we can offer 2 levels of support:

• Standard for organisations that already have in-house administration support for training
• Enhamced for organisations that would like us to manage training promotion, registrations, evaluations, certificates and handouts.

We would recommend a call with Michaela Nuttall, our Director and Training Lead to chat through how we can help you with training delivery. You can do so by completing the training enquiry form and we will be in touch.